The new roof looks great! Please extend our compliments to Bill and the entire crew. They were professional, fast and diligent in picking up debris. We especially appreciated that the crew stayed on Thursday to re-do the ridge cap. We fully expected them to return the next day; they had arrived out our house at about 7:00 that day, after all! But they pressed on and made it right with no complaints. True professionalism is inspiring in this day and age.
Thanks again for all your patience in answering our questions, and for the great job your team did. We would definitely recommend you to anyone looking for an excellent roofing professional.
Hello Brenda & Brian
Your team did fantastic work last week replacing my roof. Thank you for sending a crew that was friendly, efficient, and (as best I can tell from down on the ground) talented. There were a couple of exceptional things they did down on the ground that I want to make sure you know ~ in most people's big picture, they're relatively small things...and they were great to me! The trailer for the debris was parked right near a few branches I had piled. I asked if it would be ok and if it were easy enough for them to throw them in the trailer ~ they did and I was really grateful to get rid of them. Then, to my utter surprise, when I went into the back yard the next day, I discovered your crew had swept my leaf piles from my back patio AND tossed a rather large pile of branches, too. Truly above and beyond, and a wonderful surprise and gift. You probably already know that these "small" touches can mean a lot to folks. Thank you for integrating these details into your business.
I also wanted to get a feel for when my new gutters will be put on. The old's been torn off, and it will be good to get some on before weather comes. (if weather ever comes our way again...!)
Happy Thanksgiving to you ~ Sally
Enclosed is my check for the remaining owed on my roofing job, together with a copy of the invoice being paid. If there is any written warranty which should be part of my file, could you send me a copy?
Bottom line -- thanks for everything! From your attention to detail, your follow-up, your professionalism and your wonderful way of resolving matters, it was a pleasure working with you.
You tell that Brian Pierce guy that his clients think you are one in a million!
I want to tell you that your guys did a beautiful job on my roofs. I can't believe how good it looks. No more rocks to pick up everyday. Ha ha! They were so professional and so nice. They are very hard workers. It was a wonderful experience so far. I look forward to the rest of the work to be completed but there is absolutely no hurry. It's going to be very cold this next week.
I just referred your company to my friends Barbara Springer and will continue to do so in the future to others. You deserve the work! It's so nice to do business with people who actually do what they say hey are going to do now days.
Again, please thank your crew for me, and thank you for a beautiful roof. It looks amazing.
Dear Mr. Pierce,
We are pleased to let you know that the latest work you and your crew did on our guttering project was finished to our complete delight and satisfaction. Your response to our original concerns in such a short and professional fashion compels us to give your company our strongest recommendation. Furthermore, the fact that you went far beyond what we could have ever expected of you give us reason to make you our first call should we ever be in need of similar or other roofing service.
Please find enclosed payment in full for the service rendered per your proposal dated May 1, 2013.
If any questions please feel free to contact us.
Thank you for the lovely new roof on my home. You did a wonderful job, professional and well done! Your attention to detail and willingness to go above and beyond to "make things right" is greatly appreciated! Your crew is respectful and accommodating. I would never hesitate to recommend you!
Another Satisfied Customer!