Brenda,

Enclosed is my check for the remaining owed on my roofing job, together with a copy of the invoice being paid. If there is any written warranty which should be part of my file, could you send me a copy?

Bottom line -- thanks for everything! From your attention to detail, your follow-up, your professionalism and your wonderful way of resolving matters, it was a pleasure working with you.

You tell that Brian Pierce guy that his clients think you are one in a million!

Gail Deal